> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.viddly.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am having problems with subtitles...

When you are trying to download the subtitles for your video you can follow these instructions:
 
* When downloading a video, you can select from the subtitle menu any of the available languages:

![](https://storage.crisp.chat/users/helpdesk/website/86c9d73a72d44000/image_1o4z486.png)

Please note that the subtitles must be available on the video in order to download them. 

Still having issues? Contact us with one of the links below!