> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.viddly.net/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I paid, but didn't receive my Viddly Plus key. What now?

When you purchase Viddly Plus you should receive your key in the email you used when making the purchase. If you did not receive it within a few minutes, please check your spam or unwanted email folder. 

You can also have it sent to your email by going [here](https://viddly.net/eng13/forgot-key) .

If you still cannot find it, please contact support, we will be happy to help. 

You can contact support (chat or email) with the links at the bottom of this page.