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Fix a Problem
Quick answers to most common problems.
I am having problems with Viddly.
We are always happy to provide solutions to any problems you might be having or simply receive any f
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I am having problems with my product key...
In case you are unable to reset your product key, have misplaced your product key, or haven't received it yet...
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I am having problems with settings...
To modify your settings please follow these instructions: Go to Settings Preferences Modify the settings you desire Close Viddly software Go to the Home in the settings menu and select Exit. Your settings are now modified.
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I am having problems with subtitles...
When you are trying to download the subtitles for your video you can follow these instructions: When downloading a video, you can select from the subtitle menu any of the available languages: Please note that the subtitles must be available on the video in order to download them. Still having issues? Contact us with one of the links below!
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