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Quick answers to most common problems.

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  • I am having problems with Viddly.
    | If you are having any problems with Viddly, please contact us with the links below and we will help you as soon as possible. || Please provide as much information as you can so we will be able to understand and reproduce your problem. || || If you are able to provide us images of the error that is showing up or the steps you took for this to occur we would really appreciate that as well. We are always happy to provide solutions to any problems you might be having or simply receive any fPopular
  • I am having problems with my product key...
    In case you are unable to reset your product key, have misplaced your product key, or haven't received it yet... | You can contact support (chat or email) with the links at the bottom of this page. || Make sure to provide us with your email linked to your purchase so we are able to assist you.Few readers
  • I am having problems with settings...
    To modify your settings please follow these instructions: Go to Settings > Preferences Modify the settings you desire Close Viddly software Go to the Home in the settings menu and select Exit. Your settings are now modified. ||| Please note that If you force the exit or turn off your computer before closing Viddly in the tray - the settings will reset to the previous values.Few readers
  • I am having problems with subtitles...
    When you are trying to download the subtitles for your video you can follow these instructions: When downloading a video, you can select from the subtitle menu any of the available languages: Please note that the subtitles must be available on the video in order to download them. Still having issues? Contact us with one of the links below!Few readers

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