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Fix a Problem
Quick answers to most common problems.
I am having problems with Viddly.
We are always happy to provide solutions to any problems you might be having or simply receive any f
I am having problems with updates...
If you are having problems with the new version of Viddly, you can try this: Disconnect from the internet Open Viddly Go to Settings Preferences Deactivate this option:
I am having problems with my product key...
In case you are unable to reset your product key, have misplaced your product key, or haven't received it yet...
I am having problems with settings...
To modify your settings please follow these instructions: Go to Settings Preferences Modify the settings you desire Close Viddly software Go to the Icons tray and select the Viddly Icon, then select exit option. Your settings are now modified.
I am having problems with subtitles...
When you are trying to download the subtitles for your video you can follow these instructions: Go to Setting Preferences Downloads and select the "embed subtitles in a video" slider to be off. When you download a video with subtitles available a .SRT file containing the subtitles that you can use on your media player. Please note that the subtitles must be available on the video in